Phone users have voted Vodafone and EE among the worst mobile phone providers in the UK.
A survey has been carried out regarding customers’ feelings about their network providers in the UK and the results are…not particularly surprising to me as I’m with Vodafone and their service is PANTS!
They both scored 49%, just above the international calls specialist Lebara at 46%, in the Which? annual mobile satisfaction survey.
Vodafone was the most complained about pay-monthly provider while one in 10 EE users rated customer service and being able to contact the company as poor or very poor.
Over 4,000 members of the public who took part gave star ratings on a range of factors including customer service, ease of contacting, value for money and incentives.
Giffgaff, which has no shops or call centres, topped the table for the second year running with 79%.
Alex Neill, campaigns director of Which?, estimates that customers are collectively losing out on £5.4bn a year by being on the wrong contract.
He said: “Our latest survey once again shows that the major mobile providers are still failing on the basics of customer service. Telecoms are an essential part of modern life and so providers need to start delivering for their customers.”
Sort it out, Vodafone! It once took me 49 minutes and three phone personnel to discover that Vodafone could not send me a battery to replace the one that arrived from them Dead On Arrival. The company is beyond woeful.
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